Welcome to the official Terms of Service for the OWNR crypto wallet application — a secure, multi-asset digital wallet platform enabling users to store, send, receive, and exchange cryptocurrencies and fiat currencies. This document outlines your rights, responsibilities, and the operational framework governing your use of OWNR’s services. Whether you're engaging in crypto-to-crypto exchanges, fiat-to-crypto purchases, or managing your non-custodial wallet, understanding these terms is essential for safe and compliant usage.
The following Terms of Service (referred to as “Terms,” “Agreement,” or “Policy”) constitute a legally binding agreement between you — the user, customer, or legal entity (collectively referred to as “you,” “your”) — and one of the following entities:
- OWNR WALLET OÜ, registered in Harju maakond, Tallinn, Estonia, with registration number 14555701 and licensed under FVT000406 to provide virtual currency exchange and digital wallet services.
- OWNR WALLET LIMITED, incorporated on June 30, 2020, in Hong Kong at 7/F, Chung Poon Mansion, 111 Bonham Strand, Sheung Wan.
Throughout this document, "OWNR," "we," "us," or "our" refers collectively to either OWNR WALLET OÜ or OWNR WALLET LIMITED.
By accessing or using the OWNR website (ownrwallet.com), mobile/desktop software (collectively referred to as the “Platform”), or creating an account, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree, please refrain from using any part of our services.
OWNR’s services are available only to individuals or legal entities residing in jurisdictions where digital asset transactions are permitted and not restricted. You confirm that:
- The funds used on our Platform are lawfully obtained.
- You will not use our services for any illegal, fraudulent, or prohibited activities.
- You will comply with all applicable laws in your jurisdiction.
Additionally, we strongly recommend reviewing our Privacy Policy, which forms an integral part of this Agreement. Your continued use of OWNR implies acceptance of both documents in their most current versions.
1. Risks Associated with Virtual Asset Transactions
Digital assets are inherently volatile and speculative. Prices can fluctuate dramatically within minutes due to factors such as market sentiment, regulatory developments, technological shifts, competitive projects, media coverage, or cybersecurity incidents. These dynamics create significant uncertainty.
Cryptocurrencies are decentralized, intangible digital assets backed by technology and community trust — not issued or guaranteed by governments or central banks. As such:
- There is no institutional protection against value loss.
- Transactions are irreversible once confirmed on the blockchain.
- Loss of access credentials (private keys, seed phrases, passwords) may result in permanent loss of funds.
OWNR does not store or control your private keys, seed phrases, PINs, biometric data, or verification codes. You alone are responsible for safeguarding these credentials. Never share them with anyone — including individuals claiming to represent OWNR support.
We will never:
- Request your private key or seed phrase.
- Ask you to transfer funds to a designated address for “verification.”
- Promote unverified promotions via unofficial channels.
Always verify you’re visiting the official site (https://ownrwallet.com) using SSL encryption. Report suspicious links or phishing attempts immediately through official support channels.
2. Services Provided by OWNR
OWNR operates as a dual-service platform powered by two distinct legal entities:
- OWNR WALLET OÜ (Estonia): Provides fiat-to-crypto exchange services under license FVT000406.
- OWNR WALLET LIMITED (Hong Kong): Offers non-custodial multi-chain crypto wallet functionality via mobile and desktop apps.
Together, they form a comprehensive ecosystem for storing, transferring, and exchanging digital assets.
2.1 Software Access and Licensing
Upon downloading the OWNR app, you accept these Terms and acknowledge the risks involved in cryptocurrency usage. All transactions executed through the software are final and irreversible. Once confirmed, orders cannot be canceled or modified.
The software license granted by OWNR WALLET LIMITED allows access to:
- Mobile and desktop applications
- APIs
- Blockchain interaction tools
OWNR WALLET LIMITED does not handle fiat currency. It enables interaction with public blockchains to view balances and transfer assets using cryptographic keys (wallet addresses).
You understand that:
- OWNR does not control underlying blockchain protocols.
- Protocol changes (e.g., forks, upgrades) may affect asset functionality or value.
- In case of protocol modifications, OWNR reserves the right to temporarily suspend related services or discontinue support without liability.
Users generate unique wallet addresses within regulated public blockchain networks. You must take full responsibility for securing your device and credentials.
2.2 Non-Custodial Wallet Functionality
OWNR provides non-custodial wallets, meaning:
- You retain full control over your private keys and seed phrases.
- OWNR cannot access, freeze, or recover your funds.
- No third party acts as custodian of your digital assets.
While we offer security features like PIN protection, biometrics (fingerprint/facial recognition), and two-factor authentication (2FA), we do not store any of these credentials. Losing them means irreversible loss of access.
2.3 Transaction Execution and Fees
OWNR facilitates digital asset transfers but cannot guarantee confirmation on the blockchain. Transaction success depends on network conditions and fees.
You are solely responsible for:
- Entering correct recipient addresses.
- Paying applicable blockchain network fees (e.g., gas/mining fees).
OWNR is not liable for:
- Funds sent to incorrect addresses.
- Delays caused by low transaction fees.
- Losses due to misconfigured settings.
2.4 Fiat-to-Crypto Exchange Service
OWNR enables users to purchase crypto using fiat currencies (currently USD and EUR). This service is provided by OWNR WALLET OÜ under regulatory compliance frameworks.
Account Requirements
To use fiat conversion:
- Complete registration with valid email and phone number.
- Submit identity verification (KYC) documents: ID proof, address proof, bank card details.
- Ensure all information is accurate and up-to-date.
Multiple accounts per user are prohibited and subject to suspension.
Purchase Process
To buy crypto:
- Specify desired cryptocurrency amount.
- Provide receiving wallet address.
- Verify email and enter card details.
- Upload KYC documents within 48 business hours.
- Confirm dynamic descriptor within 24 hours.
Payment methods include credit/debit cards and SEPA transfers. Availability depends on issuer policies and regional restrictions.
Transactions are irreversible once executed. Minimum purchase: $25 (or €25); daily maximum: $20,000. Bitcoin minimum: $100/day.
Fees and Exchange Rates
Each order incurs a transaction fee of 4% + $3, plus potential network fees. Rates are based on CoinMarketCap at the time of payment processing.
If exchange rates shift by ≥1% during KYC review (up to 3 business days), OWNR reserves the right to apply updated pricing.
Refund Policy
Refunds are available within six months of purchase upon request via [email protected]. To qualify:
- Return all received digital assets (excluding network fees).
- Provide requested documentation.
- Refund issued via original payment method at current exchange rate.
- A 7% fee applies to the refunded fiat amount.
OWNR may cancel orders at any time pre-execution without liability.
2.5 Prepaid Card Service
Prepaid cards are issued by UAB Walletto, an electronic money institution licensed by the Bank of Lithuania (company code 304686884). These cards function as reloadable payment tools for POS, online shopping, and ATM withdrawals — not credit or debit cards.
Cardholders must agree to separate Card Terms. Balance tracking is available through the OWNR app.
2.6 Third-Party Services
OWNR may link to external websites or integrate third-party libraries. We assume no responsibility for their content, security, or performance. Interacting with third parties is at your own risk. We reserve the right to disable such integrations without notice.
2.7 Data Accuracy
While we strive for accuracy, OWNR’s Platform may contain technical errors or outdated information. We reserve the right to modify content at any time without prior notice.
3. User Eligibility and Compliance
You represent and warrant that:
- You are at least 18 years old or meet your jurisdiction’s legal age requirement.
- You reside in a country where crypto trading is legal.
- You will use services lawfully and transparently.
- Your devices are secure and free from malware.
- All provided information is truthful and complete.
You must not:
- Engage in money laundering, fraud, terrorism financing, or gambling-related transactions.
- Use stolen funds or compromised credentials.
- Submit false KYC documents.
OWNR employs strict KYC/AML procedures in compliance with anti-money laundering laws. We may suspend accounts suspected of fraudulent activity without liability for resulting losses.
4. Intellectual Property Rights
All content on OWNR — including software code, logos, trademarks, UI designs, text, and graphics — is protected under international intellectual property laws. You receive a limited, non-exclusive, non-transferable license to use our Platform for personal purposes only.
You may not:
- Reverse engineer or decompile the software.
- Reproduce, distribute, or monetize any part of the Platform.
- Use OWNR branding without written permission.
Unauthorized use may lead to legal action.
5. Disclaimer and Limitation of Liability
Services are provided "as is" without warranties of merchantability, fitness for purpose, or uninterrupted access. OWNR does not guarantee:
- Continuous availability of services.
- Error-free operation.
- Protection against viruses or cyberattacks.
- Profitability or stability of digital assets.
We disclaim liability for indirect, incidental, or consequential damages arising from service use.
In cases of system failure, DDoS attacks, or abnormal trading behavior, OWNR reserves the right to cancel transactions and roll back activity within a defined timeframe.
6. Indemnification and Governing Law
You agree to indemnify OWNR against claims arising from your misuse of services.
These Terms are governed by the laws of Estonia and Hong Kong. Disputes must first undergo mediation; unresolved issues will be settled in competent courts after a 30-day notice period.
7. General Provisions
- Entire Agreement: These Terms supersede all prior agreements.
- Severability: If any clause is invalid, the rest remain enforceable.
- No Waiver: Failure to enforce a provision does not waive future enforcement rights.
- Assignment: OWNR may transfer obligations; users may not assign rights.
- No Partnership: No joint venture or agency relationship is created.
- Force Majeure: OWNR is not liable for delays caused by events beyond reasonable control (e.g., natural disasters, war, government actions).
Frequently Asked Questions (FAQ)
Q: Is my crypto safe with OWNR?
A: OWNR uses non-custodial architecture — you control your private keys. We recommend backing up seed phrases securely offline.
Q: Can I get a refund after buying crypto?
A: Yes — within six months — if you return all received assets and meet documentation requirements. A 7% fee applies.
Q: Why was my account suspended?
A: Common reasons include failed KYC checks, suspicious activity, multiple accounts, or provision of false information.
Q: Does OWNR support all cryptocurrencies?
A: We support major assets; additions depend on technical integration and regulatory compliance.
Q: Are there daily limits on purchases?
A: Yes — up to $20,000/day; minimum $25 per transaction ($100 for Bitcoin).
Q: Who handles customer support?
A: Contact us via [email protected] for assistance with account issues or transaction inquiries.
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